Customer Help Centre

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Customer Help Centre

Superannuation

Superannuation

General Information and FAQ's

What Makes Superannuation Halal

What is Islamic Super?

How is Hejaz Super Halal?

Where does Hejaz Invest?

Comparing Islamic to Conventional Funds

Global Sharia Supervisory Board

The Accounting and Auditing Organisation for Islamic Financial Institutions (AAOIFI)

IdealRatings

Sharia Certiﬁcation

How is Islamic Super different from conventional super?

Is it a Sin for remaining with a conventional super fund even though there are Islamically compliant alternatives?

My conventional super fund offers Ethical and Socially responsible investments, are they Islamic?

Does Hejaz Manage its own Investments?

How can I take out the interest earned in my Super before rolling over to Hejaz?

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Getting Started with Hejaz Islamic Super

Is there a minimum investment amount required to open a Hejaz Super account?

What do I need to get started with Hejaz Super?

Does Hejaz Super offer insurance?

Rollovers

How do I rollover my super to Hejaz Super?

How do I transfer my KiwiSaver to Hejaz Super?

How do I roll my super out of Hejaz Super?

How do I rollover the funds from my Self-Managed Super Fund (SMSF) to my Hejaz Super account?

How to conduct a Super search or transfer other Super accounts you may hold into your Hejaz Super account.

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Contribution

How do I make sure my employer pays my super into my Hejaz Super account?

When can my employer contributions be reflected in my Hejaz Super account.

Why is contribution tax paid on super?

Hejaz Super Fund Details & Account Information

Hejaz Super fund details

I have not received my online log in detail

ATO is not showing my Hejaz Super account on MyGov portal.

I did not receive my Super Statement

Superannuation password reset

When can I expect to receive my Annual Super Statement?

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Understanding Superannuation

Government Co-Contributions

Non-Concessional Contributions

Concessional Contributions

Spouse Contributions

What is super

Accessing super

Combine your super

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General

How can I take out the interest earnt in my Super before rolling over to Hejaz?

Hejaz Super is not appearing on the ATO portal for comparison purposes.

When can MyGov update Hejaz Super details?

I have experienced loss when I initially invested/joined Hejaz.

Does Hejaz offer mobile applications to view investments?

What will happen to my Super if I leave Australia permanently or indefinitely?

Can you place my funds into a 100% cash option?

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Compliance and Security

Accessibility

Who is AMG Super/Freedom of Choice and how does it have a relationship with Hejaz?

Hejaz’s Establishment and Timeline for Products

Are you APRA regulated and licenced?

What are the risks when investing with Hejaz Super?

Is my super safe with Hejaz Super?

Is Hejaz Islamic Super Fund a registered Super fund?

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Beneficiaries

What is a beneficiary?

Difference between binding and non-binding nominations

Who can I nominate as a binding beneficiary?

Withdrawing from your Super

Can I access my super early?

When can I access my super?

How do I access my super due to financial hardship?

What is a condition of release?

What is my preservation age?

I have put in a redemption to transfer out my Hejaz super elsewhere. Why is it taking long and what is the status of it?

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Inactive Super

When is a Super account considered Inactive?

My Super is being considered inactive and being transferred. Why?

Will the inactive super money be invested at the ATO?

Will Insurance be kept active?

Will any fees be applicable?

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Fees & Investment Options

What are Hejaz Islamic Super Fund's Fees?

Hejaz Islamic Super Options & Asset Allocation